> For the complete documentation index, see [llms.txt](https://old-manual.converia.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://old-manual.converia.de/en/ticketing-processing-with-converia/general-information.md).

# General information

In the following articles, we provide answers to general questions related to payment processing for ticketing customers. The correct procedure for canceling an invoice or booking, as well as rebookings, are described in more detail in the chapter [Managing bookings and invoices](https://manual.converia.de/teilnehmende/personen-und-teilnehmende-verwalten/buchungen-und-rechnungen-verwalten).